What to Do in Case of an Accident with a Rental Car

While renting a car offers great advantages in terms of comfort and freedom, unexpected situations are always possible—with accidents at the top of the list. Having an accident in a rental vehicle can be stressful at first; however, if you take the right steps, you can protect your safety and manage the process smoothly. Edition Car Rental provides a professional support system that guides customers step by step in the event of an accident. So, what should you do if you have an accident with a rental car?

First Steps After an Accident with a Rental Car

The first thing you should do after an accident in a rental car is stay calm and avoid panic. Acting cool-headedly is important both for your safety and for ensuring that insurance procedures are handled correctly. First, move the vehicle to a safe location (if possible, without blocking traffic) and turn on the hazard lights to warn other drivers.

The essential steps to take immediately after the accident are:

• If there are injuries, call 112 immediately: Rapid response from medical teams is crucial.
• Do not block traffic: If the vehicle can move, clear the road; if not, use warning triangles to ensure safety around the scene.
• Inform the rental company: Call Edition Car Rental’s 24/7 customer support line to report the situation.
• Collect documents for insurance procedures: Take photos that clearly show the accident scene, vehicles, and license plates.

Providing accurate information right after the accident speeds up the process and ensures that damages covered by insurance are handled smoothly. Edition Car Rental guides each customer at the scene to make the process easier.

Ensure Safety and Check the Scene

The most important thing after an accident is to ensure your own safety and the safety of others around you. If the accident occurs in the city, take care not to obstruct the flow of traffic. On highways or high-speed roads, place warning triangles around the vehicle so others can see you.

If you notice hazards such as smoke in the engine compartment, fuel leakage, or electrical issues, move away from the vehicle immediately and call the 112 Emergency line. In such situations, minimizing contact with the vehicle is the safest approach.

Avoid arguments with the other parties involved in the accident. Making accusations before an accident report is prepared and the police arrive can negatively affect the insurance process. Once everyone’s safety is ensured at the scene, you can proceed with taking photos and preparing documents.

Contact the Traffic Police and the Insurance Company

Another important step after an accident is informing the traffic police and the insurance company. If there are injuries, fatalities, or significant material damage, traffic officers must be called. The police will prepare an official report at the scene, formally recording the incident.

Edition Car Rental supports customers step by step with insurance and police procedures in the event of an accident. The insurance coverage in the rental agreement (traffic, comprehensive, CDW, etc.) takes effect, and compensation is processed according to these terms.

Points to keep in mind when informing the insurance company:

• State the exact date, time, and location of the accident.
• Share the license plate numbers and driver details of other vehicles involved.
• Send a copy of the accident report to the insurance company.

After you notify Edition Car Rental of the accident, the company takes over communication with the insurer. This means customers do not need to deal with extra procedures. All insurance processes are handled professionally.

How to Fill Out an Accident Report Form

The accident report form is the basis of the insurance process. It is a document that officially records the details of the incident between the parties involved. If there are no injuries or serious damages, the parties can fill out this report without calling the police.

For the report to be valid, the following details must be completed without omissions:

• License plates, make, and model of the vehicles involved,
• Drivers’ ID, license, and insurance policy numbers,
• Exact address of the accident location, date, and time,
• A sketch showing how the accident occurred (signatures from both parties are mandatory).

After both drivers sign the accident report form, it should be submitted to the insurance companies. Edition Car Rental provides ready-made forms and samples to make the completion process easier. If the other party refuses to sign, the police must be called.

Completing the form accurately and fully helps ensure quick compensation from the insurer. Therefore, take your time to write down all information carefully at the scene.

What to Do If the Vehicle Sustains Material Damage

If the vehicle sustains material damage after the accident, you must notify the rental company as soon as possible. Edition Car Rental provides guidance via its 24/7 support line in such cases. Depending on the extent of the damage, the company opens an insurance file and starts the necessary procedures.

Steps to take after damage:

• Take photos: Photograph the damaged areas of the vehicle from different angles.
• Obtain a report: Send the report prepared by the police or claims adjuster to the company.
• Deliver the vehicle to an authorized service center: Edition Car Rental initiates repairs quickly through contracted service partners.

For minor damage such as small scratches or bumper dents, the mini damage insurance in the policy applies. Thus, the user can complete the process without extra costs. However, coverage may be voided in cases such as alcohol, speeding, or rule violations. Therefore, it is important to read the insurance clauses in the rental agreement carefully.

Edition Car Rental stands by its customers in all circumstances, providing both guidance and vehicle replacement support in the event of damage. If the vehicle is not drivable, a replacement car is provided as soon as possible so the user can continue their journey without interruption.

Procedure to Follow in Accidents with Injuries

Accidents with injuries are among the most serious situations that can occur while using a rental car. In such cases, human life is always the priority. Therefore, the first step at the scene is to call 112 Emergency Services and direct medical teams to the location. Then ensure the safety of those involved and move the vehicle to the side so it does not block traffic.

If there are injured individuals at the scene, do not provide untrained assistance. Especially when there may be trauma to the neck or back, avoid moving the injured. The best approach is to take basic safety precautions until medical teams arrive.

Edition Car Rental guides customers through its emergency support line in such cases. Customer representatives explain step by step how to handle official procedures and insurance steps. In accidents with injuries, traffic police generally must attend, and the official report is prepared only by the authorities.

What to do after an accident with injuries:

• Call the 112 emergency line to summon medical teams,
• Inform the police to ensure the incident is officially recorded,
• Notify the rental company and get support,
• Take photos and videos at the scene as documentation,
• Submit post-incident insurance reports to the rental company.

Edition Car Rental prioritizes the safety of both the vehicle and the user in accidents with injuries. When necessary, a replacement vehicle is provided to minimize inconvenience.

Damage Notification Process Under Insurance and Comprehensive Coverage

The damage notification process after an accident is a very important stage in rental procedures, as it determines whether the damage will be covered by insurance. Edition Car Rental protects all vehicles with comprehensive insurance and CDW, relieving customers of potential financial burdens.

Follow these steps to file a damage report after an accident:

• Call Edition Car Rental customer support right after the accident to report the situation.
• Obtain a police or gendarmerie report.
• Send the accident photos, scene sketch, and vehicle details to the company.
• Wait for guidance from the insurance company’s adjuster.
• Wait for company approval for repair or vehicle replacement.

The rental company submits the damage file to the insurance provider. During this process, customers do not need to take any additional action. Edition Car Rental manages the entire insurance notification process internally so customers do not lose time.

Depending on the extent of the damage, the repair period may be extended; however, in such cases, the company provides a temporary vehicle. This ensures that travel or business plans are not interrupted. Mini damage insurance prevents extra costs for users in minor scratches or bumper damage.

How to Report an Accident to the Rental Company

You must inform the rental company as quickly as possible after an accident. This step is critical both for correctly handling insurance procedures and for ensuring user safety. Edition Car Rental receives all accident notifications instantly through its 24/7 call center.

When reporting an accident, the following information must be shared clearly:

• The date, time, and location of the accident,
• A brief description of how the incident occurred,
• Details of other vehicles or individuals involved,
• The police report or accident determination form,
• Photos of the accident and any available video recordings.

After receiving this information, Edition Car Rental’s representatives create a damage file and initiate the necessary insurance process. They also clearly inform the user of any additional steps required (e.g., obtaining reports or delivering the vehicle by tow truck).

Delaying the accident report may, in some cases, narrow the scope of insurance coverage. Therefore, contacting the company as soon as the accident occurs is the best approach.

Requesting a New or Replacement Vehicle After an Accident

If the vehicle becomes unusable after an accident or if repairs will take several days, Edition Car Rental provides a replacement vehicle to its customers. This service is offered to prevent inconvenience and allow customers to continue their planned trips without interruption.

The replacement vehicle request process works as follows:

• After the damage report is filed, the company evaluates the situation.
• A temporary vehicle is provided without waiting for insurance approval.
• The new vehicle is dispatched to the customer’s location or can be collected from the office.

Edition Car Rental generally delivers the replacement vehicle within 24 hours. Vehicles from the fleet are selected according to customer needs—for example, a sedan for business travel, an economy model for city driving, or an SUV for long-distance trips.

During this process, the user does not deal with any extra procedures; all insurance and repair steps are handled by the company. This system offered by Edition Car Rental is a professional service model that maximizes customer satisfaction.

24/7 Post-Accident Support and Professional Solutions with Edition Car Rental

The most challenging part of the post-accident process is often communication and coordination. However, Edition Car Rental manages this process on behalf of the user with a 24/7 active support line and an experienced team. Once an accident report is received, the company organizes insurance, towing, replacement vehicle, and service arrangements from a single center.

Services offered by Edition Car Rental after an accident:

• 24/7 roadside assistance: A tow truck is dispatched if your vehicle is immobilized or cannot move.
• Damage file management: All insurance and adjuster processes are handled on your behalf.
• Replacement vehicle support: A similar-segment vehicle is provided during repairs.
• Professional customer representative support: Information is provided at every stage of the process.

This comprehensive support system reflects Edition Car Rental’s commitment to customer satisfaction. For users who want to get through the post-accident process with minimal stress, fast, clear, and solution-oriented service is provided.

Although having an accident with a rental car is an unexpected situation, following the correct procedures and working with a reliable rental company makes the process much easier. With its 24/7 support services offered to customers in Kocaeli and the surrounding area, Edition Car Rental provides full assurance both before and after an accident. With a professional team, a modern vehicle fleet, and robust insurance infrastructure, the company stands by its users under all circumstances.