Frequently Asked Questions

How can I make a vehicle reservation?
After selecting your pick-up location, pick-up date and drop-off date, your reservation will proceed with vehicle selection and the choice of extra products. Once you enter your personal details, your reservation is completed. You will receive “Reservation Received” and then “Confirmation” notifications by email and SMS. In addition, you can make your reservation via our call center at +90 850 303 61 54 or through our offices. You can ask all your questions about reservations via the «Questions About Your Reservation» form.

How do I know if my vehicle reservation is approved?
As Edition Car Rental, we send free confirmation information to the email addresses and mobile numbers provided by all our guests during the rental process. It is important that our guests provide all information completely and accurately when reserving. You can ask all questions about your reservation via the form. Click here to go to the form.

I want to make a change to my reservation. How can I do it?
For approved reservations, transactions such as cancellations, date changes, vehicle group changes, adding extra services, etc. are www.editioncarrental.com    www.editioncarrental.com  or  www.contactrentacar.com.tr not carried out online. Guests who wish to change their reservation must call our call center at +90 850 303 61 54. Or they can submit their requests via «Questions About Your Reservation» as well.

How will I pay the rental fee?
You can pay at the branch when collecting the vehicle. If you choose to pay by credit card during the reservation, you can receive a 5% discount. 

Can I pay with someone else’s credit card?
To rent a car, the driver’s information must match the details of the card used for payment.

Can I pay in installments or with my accumulated credit card points?
Car rentals cannot be made with credit card installments or using accumulated card points.

When will the authorization (pre-authorization) placed on my credit card be released?
The pre-authorization (deposit) is released after the end of the rental; if any, the following are calculated and the remaining amount is refunded:

 Toll roads and bridge crossings,
 Traffic fines,
 Missing fuel,
 Exceeding the daily mileage limit, and
 Damage costs. The remainder is refunded.

 

If none of these apply, the full pre-authorization amount is sent to the bank of the credit card for release. Depending on interbank processes and public holidays, the refund appears on the credit card within 1 to 10 business days.


How can I collect the car I reserved?
Your reservation details are instantly transmitted to the selected office. It is sufficient to visit our office with your reservation information. Please bring your driver’s license, passport, and personal credit card with you.

Which documents and information are required when I go to collect the vehicle?

• Your driver’s license,
• Your ID card or valid passport,
• If you will pay at the office: your personal credit card with sufficient limit for the rental fee and the pre-authorization (deposit),
• A Findeks (credit) check is performed at the office.

Your residential address and phone information will be recorded in your contract.

What should I pay attention to when receiving the vehicle?
Before signing the delivery report indicating that the vehicle has been handed over to you:

• Check the vehicle’s mileage,
• Check the exact delivery time (hour and minute),
• Check the total amount you paid for the rental and extras,
• If any defects or damages exist, identify them with our staff and ensure they are correctly recorded in the report,
• If you need information on the use or equipment of the rented vehicle, ask our delivery staff.

How can I cancel my reservation?
You can cancel all your reservations—both with and without prepayment—through Edition Car Rental seamlessly and unconditionally. You can submit your cancellation request via the Reservation Cancellation Form on www.contactrentacar.com or by clicking here to go to the form. You can also cancel your reservation through our call center at +90 303 61 54 .

What are your cancellation/refund terms?
As Edition Car Rental, we offer our guests the option of «No-Prepayment Reservation». You can pay at the office. With the Prepaid Reservation option, you can pay with a 15% discount. You can also create a prepaid reservation by paying 20% of your total payment; in this case, your discount rate will be 10%. Even if you cancel your prepaid reservation, your entire payment will be refunded without deduction.

If you return the vehicle earlier than the time specified in the contract, the fee for the unused days will be refunded in full without deduction.

For more detailed information, please call our Call Center at +90 850 303 6154  .

When will the refund for my cancelled reservation appear on my credit card?
Refunds are sent to the bank of the credit card holder immediately after the cancellation, according to the cancellation/refund terms. Depending on interbank processes and public holidays, the refund appears on our guests’ credit cards within 1 to 10 business days. To check on the cancellation process, click here and fill out the form. Our team will respond as soon as possible.

What should I do if the vehicle delivered to me is a different brand from the one I booked?

Reservations are made by vehicle groups, not by specific brands and models. If we cannot provide a vehicle in the requested group, a vehicle in the next higher group available will be provided without any price difference.

Can I return my vehicle later than the contract date and time?

If you expect a delay in returning the vehicle, please inform our Call Center at +90 850 303 61 54. If the delay exceeds 2 hours, an additional one-day rental fee is charged. In case of delay, we will attempt to reach the customer by phone to obtain information.

We ask our guests to notify any extension requests through the Call Center 24 hours before the return time if possible. Extension requests will be answered according to vehicle availability. Extensions cannot be processed until the extension fee is collected. 

What should I do if I have an accident?

Our guests must contact the authorized personnel via our line at +90 850 303 61 54 and provide information.

In single-vehicle accidents by our guests:

1. The guest collides with a stationary vehicle,
2. Our vehicle is hit by a third party while parked,
3. Scratches or dents occur on the bumper/body due to scraping or hitting any object,
4. Breakage or cracks in headlights or taillights

 

In these cases, without moving the vehicle, you must apply to the nearest police or gendarmerie station to obtain accident, theft and alcohol detection reports.

In the event of a collision:

• Driving a motor vehicle without a driver’s license,
• The driver being under the legal age,
• Suspicion of alcohol use or mental incapacity in the driver,
• One of the vehicles involved belongs to a public institution, or damage occurs to property of a public institution,
• Only third-party property is damaged,
• One of the vehicles involved has no compulsory traffic insurance,
• The accident results in death or bodily injury,

 

If at least one of these conditions exists, without moving the vehicle you must apply to the nearest police or gendarmerie station to obtain accident, theft and alcohol detection reports.

If none of the above situations apply in a collision, our guests must fill out a Material Damage Accident Report (Maddi Hasarlı Kaza Tespit Tutanağı) according to how the accident occurred.

Will a replacement vehicle be provided if the car I rented breaks down?

If our vehicle breaks down, our guests must contact the authorized personnel via +90 850 303 61 54 and provide information. A replacement vehicle will be provided for the broken-down car.

Will I be charged for costs if the vehicle I rented breaks down?

You will not be charged for the days the vehicle is under repair. However, if there is a technical problem with the vehicle (engine overheating, transmission fault, engine warning lights, etc.), we expect our guest to pull over safely and call +90 850 303 61 54  for support. If the guest knowingly continues to drive with a known issue, any repair costs arising from this will be charged to the guest.
Any damages, financial or non-financial losses arising from non-compliance with current traffic laws and regulations are the responsibility of the guest.

Do your vehicles have winter tires?

Winter tires are not standard on our vehicles. If vehicles with winter tires are available in the requested date range and vehicle group, a vehicle with winter tires can be allocated upon request.

What should I do if a traffic fine is issued to the license plate of my rented vehicle?

Traffic fines issued to the license plates of our vehicles are notified to us as Edition Car Rental. Fines notified to us by the Ministry of Finance are paid with a 25% discount and then collected from our guests. A service fee of 30 TL is added when reflecting fines notified to us to our guests.

What should I do if a traffic fine is issued to my ID number?

Fines issued to a T.R. ID number must be paid by our guests themselves.

What is Mini Damage Protection? Why should I purchase it?

Mini Damage Protection covers material damages to the vehicle under the guest’s written statement, without requiring a police report. We offer our guests

• Mini Damage, and
• Super Mini Damage

 

Two types of mini damage protection options. Coverages apply to damages under the specified limits. Click for protection fees.

Do your vehicles have mileage limits?

Our standard mileage limit during rental is 400 km per day and 3,000 km per month. For rentals over 30 days, 100 km per day is added to your limit. If you exceed the mileage limit, a fee of 2.5 TL per km is charged. At the first reservation stage or at the branch during the contract, you can pre-purchase 1,000 km for 1,400 TL by paying 1.4 TL per km. In monthly rentals your limit will be 4,000 km. Click our Extras page for details.

What happens if I exceed the daily mileage limit?

For guests who exceed the daily mileage limit, an overage fee of 2.5 TL per km may be added to the daily rental price. That is 250 TL per 100 km. The distance traveled is determined by reading the odometer installed by the manufacturer. If the odometer malfunctions, the mileage fee is calculated based on the mapped distance of the journey.

Can someone else drive the vehicle I rented?

The rental agreement is made with the person who rents the vehicle. Accordingly, all insurance and protection terms include the renter’s information. If a person whose details are not included in the rental agreement is a driver involved in an accident causing material or non-material damage, all insurance and protections become invalid, and both the renter and the driver involved are held responsible for the accident.

What is the Additional Driver Service?

The additional driver service ensures that an extra driver becomes a party to the contract and is included under insurance and protections. Remember, driver age and license age requirements—varying by vehicle group—also apply to the additional driver. Click for additional driver details.

Where can I find your current campaigns?

You can access our campaigns on our homepage under the Campaigns section or by clicking here. 

What should I do when the AdBlue warning light turns on?
AdBlue needs to be refilled after a certain mileage. It is filled before vehicles leave our branches. However, on long rentals, you may need to add AdBlue again. In this case, our customers can add the missing amount of AdBlue and receive a refund at return by presenting the receipt. AdBlue is available at all fuel stations.

Can I travel abroad with the vehicle I rented?

It is not possible to take the rented vehicle abroad.